Shipping policy

SHIPPING POLICY TEMPLATE

Processing Time

• Orders are processed within 5 business days
• Orders placed on weekends/holidays will be processed the next business day
• You will receive a confirmation email once your order ships

Shipping Methods

• Standard Shipping: 5 - 10 business days 
• Express Shipping: 3 - 5 business days
• Free shipping on promotional orders (if applicable)

Delivery Areas

• We ship throughout the United Kingdom
• International shipping: Available to Europe, North America, South America, MENA region SWANA region, Asia Pacific - additional fees apply

Delivery Timeframes

• UK Mainland: 3 - 14 business days
• Northern Ireland/Scottish Highlands: 3 - 14 business days
• International: 5 - 30 business days

Damaged or Lost Items

• Items damaged during shipping will be replaced at no cost
• Contact us within 14 days of delivery for damaged items
• We work with carriers to resolve lost package issues

Returns & Exchanges

• Return shipping costs: Customer pays
• Refunds processed within 14 business days of receiving returned items

Contact Information

• Email: contact@cookkingz.com
• Phone:  +447703371555
  
• Address: 27 Old Gloucester St WC1N 3AX, United Kingdom